Support
Frequently asked questions.
Everything you need to know about buying and selling on Deslotted.
Buying
04 / questions
What does a grade actually mean? ▼
Every grade is assigned after standardized stress testing. Grade S means the part is in like-new condition. A, B, C, and D reflect progressively lower performance scores. F is the lowest grade — parts with significant wear or performance issues that still function but at a notable deficit. You can find the full breakdown on the How It Works page.
Can a seller misrepresent the grade? ▼
No. Once a part is graded by Deslotted, its grade is permanently tied to its serial number in our database. Sellers cannot change or override it when relisting. The grade you see is the grade that was assigned after testing.
Does Deslotted hold the hardware before I receive it? ▼
Yes. Deslotted takes physical custody of every part before it's listed. We test it, grade it, and only then make it available for sale. This is how we guarantee that the grade on the listing matches the actual hardware.
What categories of hardware can I buy? ▼
Currently Deslotted supports GPUs, CPUs, RAM, SSDs, and Motherboards. We're expanding to more categories over time.
Selling
04 / questions
How do I get my hardware graded? ▼
Submit your hardware to Deslotted for testing. Once we receive it, we run standardized performance and condition tests, assign a letter grade, and record it against your part's serial number. You'll then be able to list it on the platform.
Can I set my own price? ▼
Yes, within a range. When we grade your hardware, we set a minimum and maximum price based on the grade and current market conditions. You can list at any price within that range — this keeps the marketplace fair and ensures grades are reflected in pricing.
What happens if my hardware gets a low grade? ▼
You can still list it — lower grade parts still sell, just at a lower price range. Deslotted is transparent about what each grade means, so buyers know what they're getting and price accordingly.
Can I relist a part I sold before? ▼
Yes, but its original grade follows it. If the part was graded as a B before and comes back through the platform, it will carry that B grade (or be re-tested if you submit it again). The serial number record is permanent.
Account & Platform
03 / questions
Do I need an account to browse listings? ▼
You can browse listings without an account. However, you'll need to create an account to purchase hardware or submit items for grading.
Is my personal information secure? ▼
Yes. Deslotted uses Supabase for authentication with email verification, secure password handling, and two-factor authentication available on sensitive actions. You can manage your privacy settings from your account page.
I have a question that's not answered here. ▼
Reach out and we'll get back to you as soon as possible.
Still have questions?
We're here to help with anything that's not covered above.
hello@deslotted.org